FAQ - Frequenty Asked Questions

Pricing

Is there a FREE trial?

Security

Has the software been approved and certified by Betfair?

Does Cymatic see or log my Betfair username or password?

Installation

I forgot or lost my activation code.

My activation code doesn't work (and it never worked)

Can I reuse my activation code, for example if I change computers and want to install the software again?

Can I install the software on more than one computer?

Which versions of Windows are compatible?

Can I install the software on a Mac?

Can I install the software on Linux?

Multiple Betfair accounts

Can I use the software with more than one Betfair account?

I closed my old Betfair account and want to use my new account with the software

Operating

Is there a training mode so that I can practise using the software without risking real money?

How do I green up or cash-out?

I can't see my PIQ (position in queue)

Can I view multiple markets simultaneously?

Why do I keep seeing warning messages about it being slow? Why are prices and bets so slow?



Is there a FREE trial?

Yes there is a 14 day FREE trial. It is only available to new users. Only one free trial is allowed per Betfair username.


Has the software been approved by Betfair?

Yes the software has been tested and certified by Betfair themselves. Betfair tests the software to ensure that it complies with certain rules stipulated by Betfair (including rules on security, product design and provisioning).

In addition to the Betfair certification rules, we also adhere to the UK Gambling Commission's published requirements for ‘Remote Gambling and Software Technical Standards’.


Does Cymatic see or log my Betfair username or password?

No definitely not.  We never see or log your Betfair username or password.

The software has been tested and certified by Betfair, who set rigid security and privacy criteria, which includes a rule that a software vendor never sees or logs your username/password, nor are they stored on your PC.  The software connects directly to Betfair for login.

 We use the newest version of the Betfair provisioning system which is based on an anonymous access token system, so that your username is never revealed to us - this is now a Betfair requirement for all software vendors.


I forgot (or lost) my activation code

You can instantly obtain a copy of your activation code.


My activation code doesn't work (and it never worked)

Please ensure that you copy and paste the activation code from the email message into the question box in the application (the question pops up when you run the software for the first time).  This will ensure that you enter the code accurately.  If you have entered the code incorrectly then you will see an error message saying "Activation_Code_Not_Found".  Please contact us by email if you have any difficuties.


Can I reuse my activation code, for example if I change computers and want to install the software again?

Yes. The code is not locked after it used, so it can be easily re-used.


Can I install the software on more than one computer?

Yes. You can install the software on multiple computers, using the same activation code. The code is not locked after it is used.

If you intend to run multiple instances of the software simultaneously, then please be aware that Betfair prefer you not to request data from any single markets more than 5 times per second.


Which versions of Windows are compatible?

The software is compatible with the following versions of Windows:

  • Windows XP with Service Pack 3 (service pack 2 is not compatible with Betfair)
  • Windows Vista (not tested, but should work fine)
  • Windows Server 2003 with the latest Windows updates or this HotFix
  • Windows Server 2008 R2
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10

Can I use the software on a Mac?

Yes. Although there is no native version that runs on a Mac, there are several options for running Cymatic software on a Mac computer:

How it works Free of charge? Requires a purchased copy of Windows?
Parallels Virtual Machine No Yes
VM-Ware Virtual Machine No Yes
Wine Windows Emulator Yes (free and open source) No
Boot Camp Windows installation in separate partition on hard disk Yes (normally included on your OS installation disks) Yes

There are tutorials at the Apple Store explaining how to use Boot Camp. Boot Camp enables you to install Windows on your Mac in a separate partition on the hard disk, so that when you turn your computer on you will be able to choose either Mac OS or Windows.

Parallels and VM-Ware are vitualization environments, that enable you to run both Mac OS and Windows at the same time in different parts of the screen.

Wine is an open source project that does not require Windows to be installed on your Mac! Instead it works by emulating the Windows API so that the software can run on a Mac or Linux computer.

Cymatic might consider creating a native Mac version in the future, but there is no imminent plan to do so.


Can I use the software on Linux?

Yes, you run it inside a Windows Virtual Machine or using Wine. Users have reported that it works perfectly. There is a section in the Cymatic forum all about installing the software using Wine, with helpful instructions in this post kindly provided by a knowledgeable user.



Can I use the software with more than one Betfair account, on the same computer?

Yes, if you follow the procedure below, but please note that you would need to susbscribe separately for each Betfair account:

  1. Register again on the Cymatic website using a different email address. This will provide you with a second Cymatic activation code that you will be able to use to activate a second Betfair account to work with Cymatic software (during step 3 below).
  2. Open the software and login with your old Betfair account (the first one you ever used with Cymatic)*. If it asks you to activate the software then do this with the first activation code that you ever received from Cymatic, this will also give permission to the first Betfair account to use Cymatic software.
  3. Go into help menu and activate Cymatic again using 2nd activation code and email address.
  4. Go into the File menu and choose Logout, but keep software open don't close it.
  5. Go into the File menu again and choose Login, using new Betfair account, which will now be associated with 2nd Cymatic activation code and then activated on Betfair.

* If your first Betfair account is closed, then don't login at step 2, cancel the login screen and go to step 3.

You can repeat steps 1-5 for multiple Betfair accounts.

The above procedure only needs to be done once for each additional Betfair account. Afterwards, you will be able to use the software normally and simply login with any of the accounts that you activated.


I closed my old Betfair account and want to use my new account with the software

Please follow steps 1-5 shown above (multiple Betfair accounts) but don't login at step 2, cancel the login screen and go to step 3.


Is there a training mode so that I can practise using the software without risking real money?

Yes. You can choose either training mode or real mode when you login.

In training mode you will not risk real money, so you can practise using the software features and test your strategies.

Training mode attempts to realistically simulate the queueing and matching of bets, but it obviously can't teach you how a real market responds to your bets.

When you are confident enough to use real mode, you can even make bets with a stake as little as £0.01 / €0.01, so you can risk very small amounts, whilst you learn the feel of the real market, not just a simulation.

Please be aware that Betfair might expect you to eventually start making real bets, otherwise they might conclude that you are commercially using their price data (which would require a commercial data license).


How do I green up or cash-out?

Green up is the same as using the cash-out feature on the Betfair website.

You can green up each runner, either on the ladder or the exchange view grid. In the online user manual you will see a picture of the ladder, the picture shows a number with a green background. When you are using the ladder click that number to green up.  There is a similar green area in the Exchange grid view, near the middle of each row.

On the ladder:
Green To: is the same as the cash-out profit on Betfair. Green Stake: is the same as the cash-out stake on Betfair. You can click either of those two numbers, to Green up / cash-out

There is also a column entitled 'GreenTo' which enables you to work a greening bet at your chosen price.

On the Exchange Grid:
There is a small green box on each row, showing the green profit available. Click it to Green up / cash-out. There is also a large green button at the top of the grid view which will cancel all bets on the current market and green up all outcomes.


I can't see my PIQ (position in queue)

PIQ works for all orders, so long as the market is open anywhere in Cymatic (or has been chosen to be a 'managed' market). So it can even work for orders placed on the Betfair website or via another software application!

If you have turned off the full depth of market (File | Settings menu, then untick 'complete prices' in the API Refresh tab), then PIQ will not operate.


Can I view multiple markets simultaneously?

Yes. The user manual contains full instructions for how to use multiple markets simulataneously.


Why do I keep seeing warning messages about it being slow? Why are prices and bets so slow?

You should adjust your settings as described in the user guide and in the tutorial on the forum.