Reason for contacting us:

Please note - all help / support requests must be submitted via the Forum.

Support is provided free of charge, so please check whether the information is already available before asking a duplicate question. This will help us to be efficient and spend more time adding new features!

Before submitting a new message to the forum, please remember to :

  • Search the forum to discover if the topic already exists.
  • Look at the FAQ  (frequently asked questions) section on the website.
  • Read the relevant section in the User Manual

Click here to visit the Help forum.

Please do not send your request for help via email, this will be rejected and take you longer to get a reply.  By using the forum, you will get you a response from an experienced programmer at Cymatic (and sometimes other users may even help you too).

Cymatic endeavours to reply to all messages within 24 hours, but usually it is much quicker. Occassionally it could take longer if an exceptionally busy period occurs.