Cymatic Trader Community

[honestmicky28]

Hi
Now opens up as it should, Thanks.you are quite right I have tried Cymatic several years ago I can not remeber if was just befor subscription or after but have been using betangel, with which I have some issues, so thought I would try this as I remember I got on allright with Cymatic.
Cheers I will subscribe shortly.
I have just upgraded to a new all singing and dancing pc ssd,I have a few issues left with some 32 bit and older programs but almost there now. still not sure what the problem was here, however now I know it is functioning I will get on with it cheers.

[Gavin]

Hi honestmicky28,

OK that sounds good. I hope you enjoy trying Cymatic again.

Perhaps the browser issue will get resolved automatically in due course once your new PC does a few more updates, but if not then it might recur when the trial expires and the software tries to open the subscription options page for you in a browser window. If that happens, then please don't hesitate to let me know and I'm sure we can sort something out if and when you need further help.

In the meantime, happy trading and kind regards,

Gavin

[davlean]

I get this error message -

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Runtime.InteropServices.COMException (0x80080005): Retrieving the COM class factory for component with CLSID {0002DF01-0000-0000-C000-000000000046} failed due to the following error: 80080005 Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE)).
at CyTraderBF.BF_FormMain.loginIeWindow()
at CyTraderBF.BF_FormMain.()
at CyTraderBF.BF_FormMain. (Object , EventArgs )
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.36392 built by: FX452RTMLDR
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.36392 built by: FX452RTMLDR
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
CyTraderBF
Assembly Version: 5.3.3.0
Win32 Version: 5.3.3.0
CodeBase: file:///C:/Users/D/AppData/Local/Apps/2.0/4GN7T1EA.QZ8/JQ34EMR9.WOA/cytr..tion_e95a99aca2c10e1b_0001.0000_5a83cc1671851a04/CyTraderBF.exe
----------------------------------------
...rest of error message removed by moderator as was not relevant here...

[Gavin]

Hi Davlean,

Thanks for contacting me. I have moved your message to this existing topic which seems to discuss the same issue.

The outcome of the above discussion is essentially that the solution is to use the 'Minimal Login' option instead of the 'Standard Login' option in the Cymatic software.

To explain, the standard login option opens a browser window for the login, so require a recent version of Internet Explorer to be installed on your computer, hence it causes a problem if you either have removed IE or have not applied recent updates (perhaps including Flash functionality?). So the minimal login option bypasses those complexities because it doesn't even using a browser window to login.

Kind regards,

Gavin

[JonnyNoShuffle]

Hi,

Just registered for first use and not seeing any markets in the software. Tried the suggestions within this chat to no avail.

Please advise,

Thanks.

[Gavin]

Hi JonnyNoShuffle,

Please confirm the following:

1. Is your Betfair account funded? It won't work if your account balance is zero.
2. Is there any information or error message shown either across the bottom of the main window, or in the Status Log tab, after you try to login?
3. After logging in, does it say "Your username has logged in" at the bottom of the main window.
4. Are you using the software in the UK?
5. Have you tried the 'Minimal Login' option.
6. Have you tried switching from Streaming to Polling? This is found in the File Menu | Settings | API Refresh tab
7. Are you using any special Betfair login settings in your account (such as the optional 2-Step Authentication, or a Danish Nem-ID)?

Kind regards,

Gavin

[vanusekal]

Hi Gavin,
I have 2 questions:
- In my country is Betfair blocked, I can use Cymatic Trader Software?
- Using a VPN service solved the problem?

[Gavin]

Hi Gavin,
I have 2 questions:
- In my country is Betfair blocked, I can use Cymatic Trader Software?
- Using a VPN service solved the problem?

Hi vanusekal,

Which country are you in please?

Kind regards,

Gavin

[vanusekal]

Hi Gavin,
I have 2 questions:
- In my country is Betfair blocked, I can use Cymatic Trader Software?
- Using a VPN service solved the problem?

Hi vanusekal,

Which country are you in please?

Kind regards,

Gavin

from Colombia

[Gavin]

Hi vanusekal,

Sorry I am not sure about that. Does the Betfair website work in Columbia? If not, then I would expect that the Cymatic software might not work there either.

Regarding using a VPS, that might work. However it might also depend on whether Betfair accepts accounts being registered with a street address / payment card address in your country.

Kind regards,

Gavin