Cymatic Trader Community

[Gavin]

... please also check that you don't have any proxy set in Internet Explorer (I don't know but the installation may be defaulting to those settings, even if you are using a different browser):
http://windows.microsoft.com/en-gb/windows/change-internet-explorer-proxy-server-settings#1TC=windows-7

Also ensure that you are logged into your PC as an administrator, not a limited permissions user.

Kind regards,
Gavin

[bamthwok]

Hi Gavin,

I don't have any entries in my user local app folder.

I've disabled my anti virus software.

I have full administrator rights.

There are no proxy servesr set (also not in Internet Explorer).

Stil same problem

[bamthwok]

Hi Gavin,

I have done some scans and repairs with my Windows 8.1 system but to no avail. Still the same problem.

I've also google a bit and changing/modifying the web.config file could be a solution. But I really don't know how to do it.

If you don't have any further suggestions I could think about two more options:

1.) I could grant you remote access to my laptop and you could try and check by yourself what the problem is

2.) I update my OS to Windows 10 (did you test the software already on Windows 10?)

Cheers,
bamthwok

[Gavin]

Hi bamthwok,

Yes, Windows 10 works fine with Cymatic, I am using Windows 10 here.

This search result that I found in Google looks very promising:

Problem:

Your guest tries to run your support client app like normal and clickonce stops and gives this error (found in the "Details"):

....
ERROR DETAILS
Following errors were detected during this operation.
* [5/12/2014 3:48:08 PM] System.Configuration.ConfigurationErrorsException
- Error creating the Web Proxy specified in the 'system.net/defaultProxy' configuration section.
- Source: System
.....

Solution:

After seeing there is absolutely no proxy present on the system/being used, and that there is no network drive involved (just a plain vanilla workstation setup), try running the command prompt with administrator privileges and typing "netsh winsock reset"

Then reboot.

Source:
http://forum.screenconnect.com/yaf_postst3755_Error-Resolution-for-error---Error-creating-the-Web-Proxy.aspx#post14888

[bamthwok]

Hi Gavin,

That worked

Thanks very much for taking the time for troubleshooting this problem.

Well appreciated.

Cheers,
bamthwok

[Gavin]

Hi bamthwok,

Great, I am very glad to hear that we got their in the end.

Kind regards,

Gavin

[crstokes]

Trying to open up Bot comes up with message:-
Unexpected error checking license. Please contact Licensor. Error Details: String was not recognized as a valid DateTime.

I have Windows 10 installed and have checked the Language and Region settings and are all set to English (United Kingdom) although I think your Cymatic Software may have been originally installed with the default Windows 10 English (United States).
I have also tried Uninstalling/Re-installing as suggested in Forum but am still getting the same error message as above.

Help please

[Gavin]

Hi crstokes,

The fact that it was previously installed whilst your PC was set to US English is causing the problem.

Please remove the program and then run this command:

rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache

Just run that command at a command prompt in Windows.

I think that should do it, but you may need to also delete all the some files in the user profile:

%userprofile%\AppData\Local\Apps\2.0

For example:
C:\Users\Gavin\AppData\Local\Apps\2.0

Delete all the contents of that folder.

Kind regards,
Gavin

[crstokes]

Hi Gavin,
Unfortunately above suggestions did not work.
in you 2nd suggestion re files in the App 2.0 there were lots of files there so I only deleted anything beginning with Cyt.
I now get application will not start, the only thing that means anything to me is that I believe I have Windows 10 64 Bit not (Win32NT) as mentioned below.

Details:-

PLATFORM VERSION INFO
Windows : 10.0.10240.0 (Win32NT)
Common Language Runtime : 4.0.30319.42000
System.Deployment.dll : 4.6.79.0 built by: NETFXREL2
clr.dll : 4.6.96.0 built by: NETFXREL2STAGE
dfdll.dll : 4.6.79.0 built by: NETFXREL2
dfshim.dll : 10.0.10240.16384 (th1.150709-1700)

SOURCES
Deployment url : http://www.cymatic.co.uk/AdvancedCymati ... pplication
Server : Microsoft-IIS/7.5
X-Powered-By : ASP.NET

IDENTITIES
Deployment Identity : CyTraderBF.application, Version=1.0.0.182, Culture=neutral, PublicKeyToken=e1b26e6e33dddd9c, processorArchitecture=x86

APPLICATION SUMMARY
* Installable application.

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of http://www.cymatic.co.uk/AdvancedCymati ... pplication resulted in exception. Following failure messages were detected:
+ The directory name is invalid. (Exception from HRESULT: 0x8007010B)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [03/09/2015 09:45:18] : Activation of http://www.cymatic.co.uk/AdvancedCymati ... pplication has started.
* [03/09/2015 09:45:20] : Processing of deployment manifest has successfully completed.

ERROR DETAILS
Following errors were detected during this operation.
* [03/09/2015 09:45:20] System.Runtime.InteropServices.COMException
- The directory name is invalid. (Exception from HRESULT: 0x8007010B)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation)
at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
* Transaction at [03/09/2015 09:45:20]
+ System.Deployment.Internal.Isolation.StoreOperationSetDeploymentMetadata
- Status: Set
- HRESULT: 0x0
+ System.Deployment.Internal.Isolation.StoreTransactionOperationType (27)
- HRESULT: 0x0

[Gavin]

Hi crstokes,

You actually need to delete absolutely everything inside that directory, including all the strange named folders.

Then reinstall Cymatic.

Kind regards,
Gavin