Cannot install / retrieve application - error

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Re: Cannot install / retrieve application - error

Postby madmonk1980 » Thu Sep 14, 2017 12:01 pm

I am having trouble installing the program. Everything has been removed from my laptop but I cant seem to reinstall which is annoying as I have just paid a monthly subscription. Any help much appreciated.
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Re: Cannot install / retrieve application - error

Postby Gavin » Thu Sep 14, 2017 2:26 pm

madmonk1980 wrote:I am having trouble installing the program. Everything has been removed from my laptop but I cant seem to reinstall which is annoying as I have just paid a monthly subscription. Any help much appreciated.

I have also replied to your email.

Have you tried the solution in this forum topic? Please see here:

http://www.cymatic.co.uk/forum/topic143.html#p591

It involves typing a command into the windows command prompt to clear the cache, with further instructions to follow if that doesn’t work immediately.

If this doesn’t resolve it please give me a description on exactly what happens when you try to install it, thanks.

Kind regards,

Gavin
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