Cymatic Trader Community

by **Gavin** » Thu Apr 03, 2014 5:50 pm

Qui è lo stesso documento in italiano.

Here is the same document in Italian.

by **redstar321** » Wed Apr 23, 2014 9:39 pm

I have just downloaded the program but have problems starting it, keep getting the message Verifying application requirements This may take a few moments. Been unable to start the program at all.

by **Gavin** » Thu Apr 24, 2014 9:08 am

redstar321 wrote:I have just downloaded the program but have problems starting it, keep getting the message Verifying application requirements This may take a few moments. Been unable to start the program at all.

Have you seen the document containing the instructions on how to recover from a failed installation? It is attached to a message in this thread:
http://www.cymatic.co.uk/forum/topic143.html#p591
Kind regards,
Gavin

by **mlynch** » Sat Feb 28, 2015 11:22 pm

When I try to install I get the following:

"Application cannot be started.
Contact the application Vendor."

Anyone able to help?
Thanks,
mlynch

by **Gavin** » Mon Mar 02, 2015 12:53 am

Hi MLynch,

Have you tried the steps mentioned in the documents attached to the posts earlier in this discusssion? Usually it is just a bad installation (perhaps caused by a bad shutdown of Windows, or not completing a previous installation or de-installation fully) - so that needs to be cleaned and removed first before a good installation can proceed.

If the problem is ongoing, then please send me the contents of the error message (for example click on 'more details' or 'more information').

Thanks and kind regards,

Gavin

by **mlynch** » Mon Mar 02, 2015 7:51 pm

Hi Gavin:
I followed the steps previously outlined but found none of the quoted references in my Registry.
Here's that Detailed Error file...
Thank you for taking time for this,
Kind regards,
Mike Lynch
________________________________________________________

by **Gavin** » Tue Mar 03, 2015 3:35 pm

Hi Mike,

Please run this command at the command prompt in Windows:

rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache

That will delete the application cache directories and should solve the problem.

Kind regards,

Gavin

by **asoulworld** » Sat Mar 07, 2015 9:44 pm

help cymatic won`t run

by **Gavin** » Sat Mar 07, 2015 10:31 pm

asoulworld wrote:help cymatic won`t run

Please explain in more detail, by posting the actual error message or details of the problem.

Please also confirm whether you have you tried running the command mentioned in the post above and also following the instructions in the files attached to the post earlier on in this conversation topic?

Kind regards,

Gavin

by **topcatgbr** » Sun Mar 15, 2015 9:18 pm

Hi
Attempted download for my Mac.

It flags an error saying that there is a problem reading the contents of the file "set up exe". The archive file is incomplete.

Can you assist.

Best

Kevin

Cymatic Trader Community

Cannot install / retrieve application - error

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