Cymatic Trader Community

[sedward]

Hello Kevin,

I have been using Cymatic for many years now.
08/09/2024j I bet on the Azarenka-Stearns tennis match. Everything was OK up to a certain point. On the treble I noticed that Azarenka got injured /possible cramp/ I bet 2 times LEY at £50 that Azarenka won't win at odds of 4.4 and 4.9. I was logged in the whole time and watched the match. It came down to a medical break for Azarenka.
That's when the weird stuff happened. Without my action very quickly /automat/ started to place BECK bets on Azarenka /about 30 bets of which 15 were realised /15*(-60,4)=£-846, the rest were rejected due to running out of money in my account. All this happened within 19 seconds.
3 seconds after that /Azarenka was returning to the court after a medical break/ another LEY bet was placed on Azarenka /favourable for me which gave me a profit of £204.65. Azarenka returned to the court but could not even serve out the break.
Please explain how 16 bets were placed on my Betfair account /through Cynatic/ while I was logged in and betting on the match. I never use bots or automated betting machines, I have always bet and will always bet by hand.

How could "someone" seeing the situation during the match initiate about 30 bets from my account in 22 seconds without my knowledge or consent?

30 minutes after the incident, I contacted Betfair (I don't speak English) to explain the situation and received an answer:
==
Jasmine at 23:46, Aug 9:

Thanks for holding Edward, I have had a look at these bets and from our end I am unable to find any issues here and it seems that they have all been placed from your end.

What I can do is raise this further to our exchange specialist team for them to investigate this for you and once there is an update on this, they will be in touch via email.

Another option I can give you is to contact us back tomorrow between 08:00 and 22:00 and you would be able to speak to them directly on this chat with any issues you have.
==

I tried sending this email 3 times to support@***atic.co.uk [email address obscured by moderator to prevent spam] but without success. The message appeared:
<support@****ic.co.uk [email address obscured by moderator to prevent spam]>: host
mail.cymatic.co.uk[31.172.240.114] said: 554 Your
message was received but it could not be saved. Please retry later. (in
reply to end of DATA command)
Edward

[Gavin]

Hi Edward,

I apologise for the slow reply. I just noticed that my email was not working and had to reboot the Cymatic email server.

I can't explain what happened in your betting. There are so many legitimate possibilities, such as clicking too many times if you PC had gone slow or frozen, using tick offset betting by accident (not realising it was turned on), using stop loss by accident, using Excel spreadsheets that have been programmed to send repeated bets in a loop due to incorrect programming of the spreadsheet, etc.

In over a decade of using Cymatic by many thousands of users, no other users have reported this problem, so I think it is unlikely to be a bug in the software, but of course I always stay opened minded to be proved wrong.

Sorry that I can't answer your question more accurately based on the information provided so far.

Kind regards,

Gavin

[sedward]

In the Excel attachment I am uploading all the operations in this match which took place on my account /the data is available from the Cymatic software - they specify the exact time of the transaction/.
Description of events:
I was watching the live broadcast of the match and noticed Azarenka's injury /it looked very bad/ I bet twice LAY on Azarenka at odds of 4.4 and 4.9 /I risked a lot of £365/ if it turned out to be just cramps and not a serious injury.
At that point I was £95.83 in the red if the injury had been serious, preventing me from continuing to play.
Here from 13 to 26 positions /column AF/ were bet from my account /through Cymatic/ but without my participation in any way.
I would like to point out that I never use bots, automatics or, as Gavin suggests, tick offsets /I always have them turned off/, I never use stop losses and so far I have never used Excel for automatic betting. I always play on a ladder and with my finger.
There were many more of these bets, about 25-30, but only 13-26 were accepted, for the rest only pop-ups with information about no money in the account.
If I had e.g. £3,000 I suppose they would have all been consumed.
After these incidents I lost £846.60

The end of the medical break for Azarenka and someone from my account /through Cymatic/ without my knowledge and permission placed another counter bet opposite to the previous ones, i.e. LAY for £204.65 - apparently he was scared that Azarenka would be able to continue playing after the medical break.
Azarenka made I think 2-3 sloppy serves and then she scratched. She was not fit to continue playing.
Paradoxically, the 13-26 bets placed from my account without my permission /through Cymatic/ would have brought me a big profit had Azarenka continued playing and won the match.

All the operations which took place in Cymatic /my own and those which took place without my participation/ were deliberate and non-accidental /this is evidenced by the bet no. 27 /column AD/.
Someone who led to this situation was on the opposite side of the market. He created a demand for Azarenka's victory and conceded it by offsetting his losses.
Who was on the opposite side of the market? Only he and the Betfair exchange know.
I contacted Betfair but was referred to you as a software developer.

I am asking you to analyse how from Cymatic this situation could have occurred and to contact Betfair in passing on who was on the opposite side of the market.
I don't know if Cymantic's security, Betfair's security or other factors were at fault, but I do know that it makes no sense to play the Betfair exchange in such a situation.
If someone on my account can place bets that are unfavourable to me and consume them for their own profit, how is that any different from simple theft.

I, for my part, contacted Betfair and the exchange referred me to the developer of the Cymatic programme.
As I wrote earlier I do not use tick offsets /always turned off/, I never use stop losses and so far I have never used Excel for automatic betting.
The reason is somewhere else.

I don't speak English, I use a translator, sorry for any mistakes.
Edward


Translated with DeepL.com (free version)

[sedward]

There was probably a translation error in the 4th sentence:
instead of:
At that point I was £95.83 in the red if the injury had been serious, preventing me from continuing to play.


should read:
At that point I was £95.83 in the black if the injury was serious and prevented me from continuing.

Sorry

[sedward]

Will I receive any explanation?

[sedward]

I see that I will not get an answer.

However, I have a technical question regarding the Cymantic program that you are the author of.

Is it possible for anyone to get into the Cymantic program in which I am logged in and place live bets on the Betfair exchange?

Can anyone get into my program and place bets for me that are unfavorable for me?

Do you, as the author of the program, allow such a possibility?

I apologize for the language, I am using a translator.

[Gavin]

Hi Edward,

I'm sorry for my late reply. After reading the posts in this topic multiple times, I haven't been able to come up with anything to help explain what occurred. I can't determine the IP addresses of who sent the bets, because I'm just the software provider and don't log those details. I've never heard of someone's account being hacked, or at least it has never been reported to me. If someone had got access to your account, why would they choose to trade the same market as you were trading at exactly the same time?

Cymatic has been programmed extremely carefully and used by thousands of users for over a decade. So I am doubtful that there is a bug that caused this to happen. Even if the software was automatically retrying failed bets, it would not try resending them more than once at a time and only if the previous attempt was known to have failed.

I'm so sorry, but I don't think I can help you get to the bottom of this unfortunate situation.

Kind regards,

Gavin