by Gavin » Sun Apr 17, 2022 12:36 am
Hi paparlz,
Thanks for the extra information. I've had a think through what you described, but I haven't come up with a definite explanation yet.
It would be helpful if I can just check a few things if possible:
1. Have you done any coding in Excel that might be intercepting things? Such as putting a formula in cells that uses the CANCEL command phrase? Or are you using any macros, or sub routines written in the Visual Basic Editor?
2. Don't risk money to answer this question, but can you just tell me know if you've already tested this scenario with real money instead of just in demo mode please.
3. Does it occur every time when there is a small residual unmatched bet, or just occasionally?
4. Are you using any managed betting features such as stop loss, tick offset, fill or kill, etc?
5. Does it correlate to the race going in-play?
It might help if I could see the screenshots. Ki think you should be able to post them as attachments to a forum message, or if not then please just email them to me (support@cy....).
Kind regards,
Gavin