For software support - get help from Cymatic and the community
Wed Oct 12, 2016 5:00 pm
Hello.
I paied by credit card without registering in PayPal. How can I change card?
Wed Oct 12, 2016 10:10 pm
Hi Marvel,
Thank you for your message.
To unlock the account, it is necessary to cancel the suspended payment profile. I have done it for you.
So now you can open the software, login with your Betfair credentials and then be automatically redirected to the Cymatic subscription payment web page, where you will be able to start making new payments again.
Kind regards,
Gavin
Sat Nov 19, 2016 5:41 pm
Gavin, I have the same problem. Can you do the same for me so that I can update my subscription
Thanks
Sat Nov 19, 2016 11:23 pm
Hi dkrafitton,
Thank you for your message. I have now cancelled the suspended payment profile as request.
So now you can open the software, login with your Betfair credentials and then be automatically redirected to the Cymatic subscription payment web page, where you will be able to start making new payments again.
Thanks for your continued use of Cymatic.
Kind regards,
Gavin
Tue Jan 03, 2017 5:34 pm
Hi Gavin, my subscription expired with my creditcard on paypal, now i dont know how to restart with new card or where to pay. Can you help me like you help others to restart it?
Software say access is blocked, but how do i get allowed to pay?
Wed Jan 04, 2017 12:05 am
Hi Betbird,
Thank you for your message.
To unlock the account, it is necessary to cancel the suspended payment profile in PayPal. I have done it for you.
So now you can open the software, login with your Betfair credentials and then be automatically redirected to the Cymatic subscription payment web page, where you will be able to start making new payments again.
If in the future you ever need to unblock it in PayPal again, then you can either visit PayPal and cancel the recurring payment for Cymatic, or just ask me to do it again.
Thanks and kind regards,
Gavin
Tue Jan 24, 2017 11:13 am
Hello!
My card had expired, but have now fixed that, so can you help me get Cymatic going again.
Many Thanks
Tue Jan 24, 2017 3:50 pm
Hi Zingo,
Thank you for your message.
To unlock the account, it is necessary to cancel the suspended payment profile in PayPal. I have done it for you.
So now you can open the software, login with your Betfair credentials and then be automatically redirected to the Cymatic subscription payment web page, where you will be able to start making new payments again.
Thanks and kind regards,
Gavin
Tue Jan 24, 2017 3:54 pm
Thanks Gavin!
Thu Feb 02, 2017 2:38 am
Hi Gavin,
Same issue. Please help. Thanks!
alexewr
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