Cymatic Trader Community

[Gavin]

Please clarify if you have a zero balance account? If so then I don't think I can solve the problem because it is controlled by Betfair.

Thank you,

Gavin

[Gavin]

Hi again,

I contacted Betfair about this, without mentioning any specific accounts. They confirmed that they do now apply a data restriction to accounts that have never been funded, or where they believe that it is being used for unlicensed commercial use. Please see below, details of what they said.

Kind regards,

Gavin

Yes, we have applied data restrictions to accounts that have never funded for a while now. This effectively means that accounts that have never funded receive delayed data.

There are also circumstances were we’ll forcibly delay an account if we believe that it’s being used for unlicensed commercial use, in which case the customer affected should contact us directly.