software issue - RESOLVED

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software issue - RESOLVED

Postby mactrader » Tue Feb 19, 2019 10:13 am

hi all just logged on this morning and cannot get any prices, message at bottom says 207 error bf formmain. streamingbegin sso authentication call faile can any1 advise a fix
regards

anthony
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Re: software issue

Postby Gavin » Tue Feb 19, 2019 11:20 am

Hi Anthony,

Thank you for contacting me and I am sorry to hear that.

Are you using Windows XP? An upgrade at Betfair this morning means that Cymatic and Betfair are no longer compatible with Windows XP, because Windows XP doesn’t use the latest security protocols. This is a requirement of Betfair:

http://www.cymatic.co.uk/forum/topic1683.html

If you are using Windows XP but don’t want to replace your computer, then please consider using an Amazon AWS EC2 cloud server. There is even a free version of this server provided that uses a newer version of Windows, for example Windows 2016 Server.

Kind regards,

Gavin
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Re: software issue

Postby mactrader » Tue Feb 19, 2019 11:34 am

have just read some other posts with similar issues, but i always use standard login and i dont have 2 step authentication enabled. everything was fine last night i had not changed any settings since i logged out last night have switched to polling to get things working but this is not ideal so would appreciate any further help

regards

anthony
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Re: software issue

Postby Gavin » Tue Feb 19, 2019 12:07 pm

Hi Anthony,

Which version of Windows are you using please?

Kind regards,

Gavin
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Re: software issue

Postby mactrader » Tue Feb 19, 2019 12:08 pm

i am using windows 8.1 not xp
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Re: software issue

Postby Gavin » Tue Feb 19, 2019 12:11 pm

Hi Anthony,

OK thanks.

Could you please post the exact error message, you'll see it in the Status Log tab where you'll be able to select the text with your mouse and copy it. Thanks.

Kind regards,

Gavin
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Re: software issue

Postby mactrader » Tue Feb 19, 2019 12:16 pm

517 Error (BF_FormMain.streamingBegin) SSO Authentication -call failed
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Re: software issue

Postby mactrader » Tue Feb 19, 2019 12:35 pm

here is a full list of errors today

2019-02-19 12:28:33.917 Downloaded SETTLED bet history, 100% done, records downloaded = 4
2019-02-19 12:28:33.823 No VOIDED bets were available to download for the criteria specified at 12:28:33
2019-02-19 12:28:33.808 Downloaded LAPSED bet history, 100% done, records downloaded = 3
2019-02-19 12:27:34.190 Wait: Error requesting keep alive: The underlying connection was closed: An unexpected error occurred on a send.
2019-02-19 12:24:37.550 Wait: ERROR in placeSmallBet: replaceExecutionReport.ErrorCode = BET_ACTION_ERROR. No retries are allowed for this type of error. Bet Details: Finchatton, LAY, £0.06 at 300
2019-02-19 12:13:17.517 Error (BF_FormMain.streamingBegin) SSO Authentication - call failed:
2019-02-19 12:13:02.524 Error (BF_FormMain.streamingBegin) SSO Authentication - call failed:
2019-02-19 12:12:59.247 Error (BF_FormMain.streamingBegin) SSO Authentication - call failed:
2019-02-19 12:12:34.231 Wait: Error requesting keep alive: The underlying connection was closed: An unexpected error occurred on a send.
2019-02-19 11:57:34.199 Wait: Error requesting keep alive: The underlying connection was closed: An unexpected error occurred on a send.
2019-02-19 11:44:33.846 No VOIDED bets were available to download for the criteria specified at 11:44:33
2019-02-19 11:44:33.763 Downloaded SETTLED bet history, 100% done, records downloaded = 26
2019-02-19 11:44:33.759 Downloaded LAPSED bet history, 100% done, records downloaded = 4
2019-02-19 11:42:34.219 Wait: Error requesting keep alive: The underlying connection was closed: An unexpected error occurred on a send.
2019-02-19 11:27:34.260 Wait: Error requesting keep alive: The request was aborted: Could not create SSL/TLS secure channel.
2019-02-19 11:14:33.790 No VOIDED bets were available to download for the criteria specified at 11:14:33
2019-02-19 11:14:33.727 Downloaded LAPSED bet history, 100% done, records downloaded = 1
2019-02-19 11:14:33.696 Downloaded SETTLED bet history, 100% done, records downloaded = 3
2019-02-19 11:12:34.219 Wait: Error requesting keep alive: The underlying connection was closed: An unexpected error occurred on a send.
2019-02-19 10:57:57.514 Error (BF_FormMain.streamingBegin) SSO Authentication - call failed:
2019-02-19 10:57:36.586 Error (BF_FormMain.streamingBegin) SSO Authentication - call failed:
2019-02-19 10:57:33.953 [username removed by forum moderator] logged in.
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Re: software issue

Postby Gavin » Tue Feb 19, 2019 1:06 pm

Please ensure that you have the Microsoft .NET Framework 4.5.2 (or higher) installed on your PC. It is a requirement of Cymatic.

https://www.microsoft.com/en-gb/downloa ... x?id=42643

Windows 8.1 ships from Microsoft with either the .NET Framework 4.5 or 4.5.1, so would not have 4.5.2.

Cymatic should install version the .NET Framework 4.5.2 automatically, but if it has not installed it for you, then you can install it using the above link.

That should solve the problem.

However, if that doesn’t solve the problem, then I would suggest that you uninstall Advanced Cymatic Trader from the Window control panel. Then remove traces of the failed installation by typing the following command at the Windows Command prompt:

rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache

Then download and re-install Cymatic from here:

http://www.cymatic.co.uk/Download.aspx

Please let me know if this solves the problem for you. Thank you and sorry for the inconvenience.

Kind regards,

Gavin
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Re: software issue

Postby Gavin » Tue Feb 19, 2019 1:13 pm

and following on from my message above, it would be helpful to know what happens if you try to login using the 'Minimal Login' option please.

Kind regards,

Gavin
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