by Gavin » Mon Dec 31, 2018 10:30 am
Hi Frankie,
Thank you for your message.
To unlock the account after a failed payment, it is easiest to cancel the suspended payment profile in PayPal. I have done it for you. This avoids having to wait 5 days for the system to try again and enables you to choose a different card or payment method (for example if the previous card expired).
So now you can open the software, login with your Betfair credentials and then be automatically redirected to the Cymatic subscription payment web page, where you will be able to start making new payments again.
Kind regards,
Gavin