by Gavin » Wed Sep 12, 2018 9:49 pm
Hi and thanks for letting me know.
It sounds like you've accidentally got a very large demo balance in the Login Options windows (where you can normally edit the demo balance when you open the software). I apologise if this is stopping you opening the software.
The simplest way to solve it is to uninstall the software and then delete the contents of the following directory (unfortunately this will also delete any settings that you saved as default, such as custom stakes, colours, API refresh settings, etc):
(replace USERNAME with your actual username on your PC)
C:\Users\USERNAME\AppData\Local\Apps\2.0
for example if your username on your PC is James, then delete all the content of this folder
C:\users\James\AppData\Local\Apps\2.0
Doing that won't delete any custom ladder layout or chart layout files. They will still exist, but the software won't point to any of them. So if you have a default ladder or chart file that you want to start using as default again, you can just load it in the ladder or chart and save it as default again.
Please do not hesitate to ask if you need any further assistance.
Kind regards,
Gavin