Cymatic Trader Community

[sergio7]

No obvious changes to PC but today Cymatix program wont launch! (Windows10). Paul H

[Gavin]

Hi Paul,

Thanks for contacting me and I'm sorry to hear that. Please provide the specific details of what happens, including the full text of any error message and click the 'More information / Details' button if there is one on the error message window and then also provide me with those extra details.

Have you tried looking at the following topic:
http://www.cymatic.co.uk/forum/topic143.html
to see if you are having the same problem?

Kind regards,

Gavin

[Gavin]

Update for future reference purposes:

Precise details of the problem: after begin the installation of Cymatic, a message appears saying 'verifying your application requirements' and the software does not install from there or show any other message.

The solution was to setup a new Windows user (preferably as an Administrator, if you are able to choose that instead of Limited User). Then login to Windows as the new user and then install Cymatic for that user. This will resolve problems that are sometimes caused by having a corrupt user profile.

Kind regards,

Gavin