I started using the software yesterday but had problems using the offset, fill or kill and stoploss features. These worked sometimes but not always and I couldn't spot a reason. It seemed to be totally random. Is this a known issue?
I am carrying out some testing this morning so I can provide more information on the problem. Hopefully someone can help resolve this.
So far I have placed 10 back bets with the following settings
At In-Play Take SP, Fill or Kill at 300.0, Offset 1, Partial, Green, Stoploss 3
Here is what's happened so far
12.10 race One bet part matched and laid correctly remaining unmatched portion cancelled after 5 minutes Perfect!
12.50 race One bet placed at 9.29am totally unmatched but still not cancelled by 10.10am Error!
1.45 race One bet part matched and laid correctly remaining unmatched portion cancelled after 5 minutes Perfect!
1.55 race Two bets placed at 9.31 one totally unmatched and still not cancelled by 10.10am Other bet partly matched at 9.47am (11 minutes after the bet should have been cancelled) but no lay bet placed. Partially matched again at 10.01am but again no lay bet placed. Unmatched portion still not cancelled. Major Error!
2.25 race Two bets placed at 9.32. One bet fully matched and laid correctly. The other bet totally unmatched and cancelled correctly. Perfect!
2.50 race One bet placed at 9.32 Totally unmatched but still not cancelled by 10.10am Error!
3.00 Two bets placed. One fully matched and correctly laid for a stop loss. The other totally unmatched and cancelled correctly. Perfect!
I would be grateful if someone could let me know what's causing this problem. I hope it can be fixed because the software is exactly what I'm looking for if it works correctly! Thanks for your help.