Cymatic- 18/10/2016 - RESOLVED

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Cymatic- 18/10/2016 - RESOLVED

Postby Antowe » Tue Oct 18, 2016 10:22 am

Gavin-

I can load the Horse Racing as per normal on Cymatic - however
when I try to load individual races the system goes into Suspense.
The Betfair Website appears to be down as well.
Should I assume that there is a problem at the Betfair end?

Regards,

Anthony Owens
Antowe
 
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Re: Cymatic- 18/10/2016

Postby Gavin » Thu Oct 20, 2016 10:49 am

Hi Anthony,

Yes, generally speaking, if a situation presents on the website, then this confirms that it exists at Betfair and is not a problem with the software.

There was a race abandoned on 18th October, perhaps that was part of the problem or confusion that occurred.

You can check the status of Betfair using their service status page and their twitter customer service page where they also sometimes make announcements about problems:

Betfair API Service Status

Twitter page for Betfair Customer Services

Kind regards,

Gavin
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Gavin
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