Today I placed a Back bet at odds of 4, and a manual stop loss at odds of 10 for the same amount in the ladder. An orange background had appeared in the cell indicating the stop loss was in effect.
After I placed both the above, I placed a Lay bet at odds of 2 for a higher amount, and it appeared in the right hand column, waiting to be matched.
While in play, the odds went down initially to about 3, and then started to increase. When it touched 10, the stop loss feature should have activated by itself and placed a Lay bet automatically to make the loss to zero (or near zero).
However, it didn't happen.
The odds raised above 10, the orange background just disappeared, and the odds reached 15, 30, 50, etc. and above. The expected stop loss bet was not placed automatically by the software. And the manually placed Lay bet (at odds of 2) was still waiting in the right hand column to be matched.
Because of this, whatever amount was placed as a Back bet, was fully wiped off, resulting in 100% loss of the stake.
This has happened a few times - both in Demo mode and in Live mode.
Some other times, the stop loss feature seems to work ok.
Is there any specific situation the stop loss feature gets triggered in the above scenario?
As a side note, sometimes, a Lay bet which is placed in the ladder appears in the right hand column, waiting to be matched, automatically disappears after some time, and the bet is to be placed for a second time. (If it does not appear in the right hand column, I can assume that the click to place the bet was not proper, but, the bet does indeed appear in the right hand column for some time and automatically disappears.)
And this too has happened a few times.
The stop loss feature, if not working properly, can provide a false sense of security, and can be extremely dangerous. It can wipe out the bank entirely.
Gavin, please share your thoughts on this.